In addition, many itsm tools integrate with tools specific to it asset management itam and or software asset management sam that can provide additional functionality specific to asset management. Apr 27, 2020 service asset and configuration management mainly deals with the management of the tools, configuration items, releases and versions of the systems or software in an it service provider. The activities and process objectives of itil configuration management are broadly identical in itil v3 and v2. Understanding inventory, configuration and it asset.
Asset management referees to the process of acquiring, managing, deploying and disposing of assets in an efficient manner. Much of this data is also important and useful in supporting the itam function, however, most configuration. Configure asset intelligence configuration manager. Welcome to lesson 3 of the itil intermediate rcv tutorial, which is a part of itil intermediate rcv foundation certification course. Software asset management sam is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization. The asset data collected can then be used as a starting point for fullservice asset configuration management. This lesson expands on how the process of service asset and configuration management. Itil asset management may provide a rough schedule and budget over an it asset s lifecycle. An important element of managing your it services is to understand the components that make up those services. Configuration management is referred to as service asset and configuration management in itil v3. Configuration management software is one of a constellation of devops categories designed to facilitate cooperation between it and development.
Action1 is a cloudbased endpoint security management platform for software deployment, patch management, it asset inventory and endpoint configuration management. Asset and configuration management software fnt software. Configuration identification defining and maintaining the underlying structure of the configuration management database cmdb, so that it is able to hold all information on cis. Our customer maintains a highly demanding mission and requires our support to provide expert technical and professional management support to the commands enterprise information technology it services. Why its wrong to compare cmdb and asset management.
Capabilities include people, organization, management and their knowledge and wisdom. According to the information technology infrastructure library itil, sam is defined as all of the infrastructure and processes. The configuration management system cms is a set of tools and data that is used for collecting, storing, managing, updating, analyzing and presenting data. Configuration management software, like microsoft system center configuration manager, gathers inventory and usage information about hardware and software to support it management. Track assets with it asset management and the cmdb.
Go to one of the following places in the configuration manager console. Asset management, configuration management, and service. Configuration management cm is a systems engineering process for establishing and maintaining consistency of a products performance, functional, and physical attributes with its requirements. The easyvista service asset and configuration management cmdb software is the definitive trusted source for all it information. Asset management, configuration management, and service catalog. It emphasizes the importance of configuration control in managing software production. Software library software updates all software updates. May 21, 2018 a configuration item is an asset, service component or any other item which is or will be under the control of configuration management. The configuration management process maps out the effect that each configuration.
Service asset configuration management software easyvista. Configuration management database cmdb, asset management. Configuration management processes are closely integrated with incident management, problem management, change management, and release management. Service assets and configuration management tutorialspoint. There is some overlap between asset management and configuration management in that you can use the assets in your asset management database to populate the cis of your configuration management. Sep 12, 2019 configuration management is an increasingly important foundation for a successful tech platform. Supporting the control objectives and requirements of the business and customer is one of the goals of the service asset and configuration management process. In addition to detailed hardware discovery and software. Service asset and configuration management tutorial. Its about managing it assets, including hardware, software, and applications, throughout their lifecycle, and making decisions about those assets around procurement, repair, updating and decommissioning. Introduction to itil service asset and configuration. There are different types of cis, including, hardware, software, documentation, and even staff and vendors, to mention a.
Two itsm practices, asset management and configuration management, guide you towards successful component management. Configuration management is focused on managing asset information that can be managed and controlled. You can think of configuration management like an always uptodate inventory for your technology assets. With smart sacm you can, improve ticket resolution times by providing uptodate asset. In essence, every single aspect of a service is considered a service asset. Introduction to service asset and configuration management. Configuration management is one of the operational processes identified in the it infrastructure library service management framework, although an enterprise need not adopt the itil framework to perform configuration management. Configuration management cm comprises the detailed description and updating of information related to an enterprise s software and hardware.
Good leaders in the tech space will want to know what it takes to implement it. Service asset and configuration management it process wiki. List of top change and configuration management software 2020. It services are typically made up of a bunch of individual components things like servers, software and middleware, and unique configuration. Data center asset management software sunbird dcim. Hpe service asset and configuration management sacm.
The major difference between cmdb and asset management is that cmdb contains assets as configuration items cis, whereas, assets, by themselves, are standalone items that have intrinsic financial value to an organization. The role of cmdb in effective it asset management comparesoft. You can create hardware, software license, consumable, license, software entitlement, and facility assets. Service asset and configuration management process owner. The asset intelligence reports are located in the configuration manager console, in the monitoring workspace, in the asset intelligence folder under the reporting node. A configuration item, on the other hand, is subject to change control, which is baselinedand thats not true for every asset. It can do this automatically, with limited additional management. This is the time when you track its configuration details, the software installed on it, and other. The defense group of leidos has an open position for a software service asset and configuration manager lead in colorado springs, co. The entities, termed as configuration items cis can be hardware, the installed software applications, documents, business services and also the people that are. Provides the information that is displayed in the assets and compliance workspace, in the inventoried software node, under the asset intelligence node. Itil service asset and configuration management aims to maintain information about configuration items cis required to deliver an it service, including their relationships. Asset intelligence introduction configuration manager. Do you understand the current and historical configuration of your assets.
Software manager service asset and configuration manager in. The kace sma automates asset management from deployment to retirement through a single configuration management database cmdb, including asset data audits, tracking, compliance and reconciliation. The reports provide information about hardware, license management, and software. Identification numbers like bar codes and type, like software, hardware and documentation are also ownership attributes. The easyvista it asset management software and cmdb configuration management database is the definitive trusted source for all it information. Change and configuration management software automates a subset of it software asset management, providing teams the control needed to ensure compliance through automated patching, license management. Our configuration management database tools define the relationship between assets in order to represent any it service. The top 3 free and open source it asset management software. Configuration management software is designed to automate the deployment of applications in the data center and in the cloud. An information technology it asset manager is responsible for taking a detailed inventory of hisher organizations software and hardware assets. In the software library workspace, expand application management. Flexnet manager helps enterprises manage and take control of their hardware and software assets. In itil, service asset and configuration management, or sacm, is about properly planning and managing and even being able to report and. Configuration management cm is an information technology infrastructure library itil.
Cmdb is a component of asset and configuration management. This includes specifying the attributes describing ci types and their subcomponents, as well as determining their interrelationships. It departments manage a wide variety of assets both in the physical and software spectrum, but there are plenty of other kinds of assets a company might need. Lets start with configuration management, as that has a smaller scope. Itil asset and configuration management bmc software.
Smart service desk configuration management goes beyond conventional asset management, by keeping technical information on cis baseline, cis statuses, ownership and location details. Asset and configuration item ci management refers to creating assets, setting appropriate states and substates, synchronizing assets and cis, managing consumables, and retiring assets. Has the overall accountability for ensuring the suitability of the service asset and configuration management process to the. What is configuration management and how does it work. It asset manager job description, duties, and responsibilities. When the task runs, configuration manager gathers a count for all inventoried software titles at the primary site. Smart asset discovery agent automatically populates the cmdb as well as the relationships between configuration items cis. Blog dont confuse it asset management and configuration. Configuration items vary in complexity, size, and type and can range from an entire service to a single software module. An allinone hardware and software asset management, license compliance, and software license optimization solution, flexnet manager offers businesses. Configuration item ci any component in the service that needs to be controlled and managed in order to deliver a service is a configuration. Hence service assets and configuration management sacm deals with maintaining uptodate and verified database of all assets and cis which are also made available to other service management processes. Before we jump into asset management configuration management, lets talk about the differences. It services are typically made up of a bunch of individual components things like servers, software and middleware, and unique configuration information.
Configuration manager is the process owner of this process. Ensure smoothrunning it processes identify, manage, and verify your infrastructure and become an. You can identify, manage, and verify your entire infrastructure, including all ci interrelationships, via a. What configuration management is and where it originated from. Service asset and configuration management overview 8 installing sacm products 10 sacm prerequisites 11 sacm 9. For more information about reports in configuration manager, see reporting. Service asset and configuration management it service. The configuration items can be grouped and managed together. Configuration management adds a relationship dynamic, such that you can associate each item with other items in the inventory. Reduce device commissioning time by 80% ams device manager. Configuration manager console configuration manager. A configuration item ci is an it asset or a combination of it assets that may depend on andor have. Todays complex it infrastructures require proper configuration management with relevant information that allows organizations to control valuable assets, helps financial planning, makes software changes visible, reduces the use of unauthorized software.
Service asset and configuration management roles and. It asset management software reduces the cost and complexity of managing it tasks by providing a single repository for all information relating to hard and soft technologies, plus other inventory that falls under the purview of the it department. Do you have a complete inventory of assets and understand who is responsible for their control. Service asset and configuration management overview. Data collection software makes it easier for it teams to do configuration management. With easyvistas service asset and configuration management software, you are provided with lifecycle management, version management, reconciliation, flexible software detection rules, monitoring during migrations, and multilevel tracking software.
Itil configuration management the terms assets and configuration items are often confused with one another. Configuration management and the it asset life cycle. Integration includes all hardware, device and software information so functions for desktop management, server management and software asset management are immediately covered without needing configuration work. It asset management is often confused with configuration management, but the two are completely different concepts. Shawn hall, software class owner, it service management office. The list of the most popular software configuration management tools top scm tools in 2020 in software engineering software configuration management is the task of tracking and controlling changes in the software part of the larger disciplinary field of configuration management. Asset management and configuration management are in fact two separate concepts that should not be interchangeable although they are complementary. With ams asset management software, you can streamline your commissioning efforts, make decisions based on realtime predictive intelligence, and improve the maintenance, availability, and performance of key production assets. These practices may overlap, but they arent the same. Configuration item ci any component in the service that needs to be controlled and managed in order to deliver a service is a configuration item. Compare the best it asset management software currently available using the table below. Software asset management works with servicenow discovery to enable you to create an accurate, up to date, single system of record for it infrastructure, both on premises and in public clouds.
Configuration control ensuring that no cis are added or modified without the required. Software configuration management encompasses the disciplines and techniques of initiating, evaluating, and controlling change to software products during and after the development process. Change and configuration management software automates a subset of it software asset management, providing teams the control needed to ensure compliance through automated patching, license management, policy enforcement, thereby reducing costs. Configuration management cm is an information technology infrastructure library version 2 and an it service management process that tracks all of the individual configuration items ci in an it system which may be as simple as a single server, or as complex as the entire it department. In addition, many itsm tools integrate with tools specific to it asset management itam andor software asset management sam that can provide additional functionality specific to asset management. A configuration item is an asset, service component or any other item which is or will be under the control of configuration management. This article lists the top 10 free and open source tools that can help you carry out configuration management with ease.